Cancellations 31 or more days prior to the start date: The vacation week can be re-deposited. Your deposit will be forfeited. 30 days or less prior to the start date: Your deposit and the vacation fee are non-refundable unless the unit is rented to another tenant. Should the unit be rented, your vacation fee will be refunded. The deposit is forfeited regardless. The cleaning fee is refundable. CANCELLATIONS DUE TO NON-PAYMENT Units are reserved one week allowing time for your deposit to be mailed. After one week, we reserve the right to open the unit to other potential vacationers. All units not paid 30 days prior to the start date are automatically opened to other potential vacationers. Whoever pays for the unit first, gets the unit for that week. CANCELLATIONS DUE TO WEATHER Fortunately we don't have many hurricanes making a direct hit in the St. Augustine area. If there is an evacuation order, we refund a pro-rated share of the weekly rental based on the number of days it was not used beginning with the day of the evacuation order. A cleaning fee will still apply if the unit was used. While tropical storms do bring inclement weather, they are not life threatening. Cancellations due to adverse weather are not refundable.
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